Shipping Policy

Orders are processed Monday through Friday, excluding holidays and business closures.

Most in-stock orders are prepared for shipment within one to two business days after payment and any required documentation have been approved.

Orders received outside business hours begin processing on the following business day.

Processing may take longer for:

• Special-order products
• Freight shipments
• Heavy or oversized products
• Regulated products
• Refrigerants
• Products requiring certifications or documentation
• Orders undergoing payment or fraud review
• Products temporarily unavailable
• High-volume order periods

Processing time does not include carrier transit time.

Orders are generally shipped from:

Certain products may be shipped from another warehouse, distributor, or manufacturer.

Our general order dispatch period is Monday through Friday between approximately 8:00 a.m. and 4:00 p.m.

Orders are not normally dispatched on weekends or recognized holidays.

Depending on the product, destination, and selected service, orders may be shipped using:

• UPS
• FedEx
• USPS
• Freight carriers
• Other qualified delivery providers

Available methods and rates may vary according to product dimensions, weight, classification, destination, and carrier availability.

Shipping charges are calculated based on factors that may include:

• Delivery address
• Product weight
• Package dimensions
• Number of packages
• Product type
• Shipping speed
• Carrier rates
• Residential or commercial destination
• Liftgate requirements
• Limited-access delivery
• Freight classification
• Hazardous or regulated-material requirements

Rates displayed at checkout are estimates based on the information available at that time.

If an order requires a different carrier service or additional freight charges, we may contact the customer before shipment.

Free shipping applies only to products, orders, and destinations specifically identified as eligible.

Free shipping may not apply to:

• Heavy products
• Oversized products
• Freight shipments
• Refrigerants
• Hazardous or regulated materials
• Special-order products
• Remote or restricted destinations
• Residential freight services
• Liftgate or inside-delivery services
• Expedited shipping

Products that do not qualify for free shipping will be charged according to the applicable shipping profile or carrier rate.

Large, heavy, palletized, or oversized products may require freight shipping.

Freight charges may include:

• Residential delivery
• Liftgate service
• Limited-access service
• Appointment delivery
• Inside delivery
• Redelivery
• Storage
• Address correction
• Reclassification
• Other carrier fees

Unless expressly included in the selected service, standard freight delivery generally does not include moving the product inside a building, installation, unpacking, or removal of packaging.

The customer is responsible for providing accurate delivery information and disclosing whether the destination is residential, commercial, limited-access, or requires special equipment.

Any delivery dates or transit times displayed on the website, at checkout, or in an order confirmation are estimates and are not guaranteed.

Transit time begins after the carrier accepts the shipment.

Delivery may be delayed by:

• Weather
• Carrier disruptions
• Holidays
• Road conditions
• Customs or inspections
• Natural disasters
• Labor disruptions
• Incorrect addresses
• Product restrictions
• Events beyond our reasonable control

AirPrime Distribution is not responsible for carrier delays or other circumstances outside our control.

When tracking is available, the customer will receive tracking information after the order has shipped.

Tracking activity may take time to appear in the carrier’s system.

For multi-package orders, products may arrive separately and may have different tracking numbers.

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

• Street address
• Unit or suite number
• City
• State
• ZIP code
• Telephone number
• Business name
• Delivery restrictions

Additional charges resulting from an incorrect, incomplete, or changed address may be charged to the customer.

We cannot guarantee that an address can be changed after an order enters processing.

The customer should arrange for an authorized person to receive the shipment when required.

For freight shipments, the recipient must inspect the shipment before signing the delivery receipt.

If visible damage or missing items are discovered:

• Note the damage or shortage on the carrier’s delivery receipt.
• Take clear photographs.
• Retain all packaging.
• Contact AirPrime Distribution promptly.
• Do not install or use a visibly damaged product.

Signing a freight delivery receipt without noting visible damage may affect the ability to submit or recover a carrier claim.

If damage is severe, the customer should contact AirPrime Distribution before refusing the shipment whenever reasonably possible.

If a customer refuses a freight or oversized shipment for reasons not caused by shipping damage or an error by AirPrime Distribution, the customer may be responsible for the original freight charges, return freight charges, storage, redelivery, and other carrier fees incurred. Any eligible refund will be processed only after the merchandise is returned and inspected, and applicable charges may be deducted from the refund to the extent permitted by law.

If tracking shows unusual delays or a package appears lost, contact us so that we can review the shipment and, when appropriate, open a carrier investigation.

If tracking shows that a package was delivered but it cannot be located, the customer should:

• Check the delivery area
• Check with household members, employees, neighbors, or building management
• Confirm the shipping address
• Contact the carrier
• Contact AirPrime Distribution

AirPrime Distribution is not responsible for theft or loss occurring after confirmed delivery, except where applicable law provides otherwise.

Certain products may be subject to special shipping restrictions or documentation requirements.

These products may:

• Be unavailable for shipment to certain destinations
• Require ground or freight transportation
• Require adult or authorized receipt
• Require certifications or business documentation
• Be excluded from expedited or air transportation
• Be available for local pickup only

We reserve the right to cancel or modify a shipping method when necessary to comply with applicable regulations or carrier requirements.

Local pickup is available for eligible orders at:

Local pickup is available during regular business hours after the customer receives confirmation that the order is ready.

Please allow at least two hours of preparation time.

Do not arrive for pickup until you have received confirmation that the order is ready.

Customers may be required to present:

• Order confirmation
• Valid government-issued photo identification
• Payment verification
• Written authorization when another person is collecting the order
• Required certifications or documentation

Orders not collected within a reasonable period may be returned to inventory or canceled, subject to any applicable restocking, special-order, or processing restrictions.

International shipping is not guaranteed and may not be available for all products or destinations.

When international shipping is offered, the customer is responsible for applicable:

• Customs duties
• Import taxes
• Brokerage fees
• Permits
• Certifications
• Inspections
• Destination-country requirements

These charges are not included unless expressly stated at checkout.

For questions about shipping, delivery, freight service, or local pickup, contact: