Return & Warranty Policy

AirPrime Distribution accepts returns of eligible HVAC parts and installation accessories within 15 calendar days from the date the product is received.

To qualify for a return, the item must:

• Be unused and uninstalled.
• Be in its original packaging with all accessories, manuals, and included components.
• Be in new and resalable condition.
• Be accompanied by the original sales receipt or proof of purchase.

All returned merchandise is subject to inspection before any refund or exchange is approved.

A restocking fee of up to 15% may apply to eligible returns when the customer ordered the wrong product, no longer needs the product, or otherwise requests a return for reasons not caused by AirPrime Distribution.

The restocking fee will not apply when the return is the result of an incorrect item shipped or other error by AirPrime Distribution.

Eligible returns may be initiated directly through the customer's AirPrime Distribution account during the applicable return window.

Prior contact with AirPrime Distribution is not required before submitting an eligible return request.

The customer must select a return reason when submitting the request.

When applicable, the customer will receive return instructions and a prepared return shipping label.

A return reason is required for every return request.

Customer responsible for return shipping:

• I no longer need it
• Ordered by mistake
• Better price available

For these reasons the customer is responsible for return shipping; original shipping, delivery, freight and special handling charges are non-refundable; a restocking fee of up to 15% may apply; and the cost of return shipping may be deducted from the eligible refund where supported by the return workflow.

AirPrime Distribution responsible:

• Different product than ordered
• Product sent by mistake
• Other AirPrime fulfillment error

For these reasons no restocking fee applies and AirPrime Distribution covers reasonable eligible return shipping costs.

A defective product is not processed as a standard return.

Defective products are handled according to the applicable product or manufacturer's warranty process.

If a product is defective or is not working, do not submit a standard return request. Follow the warranty process described in this policy so the claim can be reviewed with the manufacturer.

The following items are final sale and are not eligible for return, exchange, or refund:

• Mini-split systems
• Central HVAC equipment
• Electrical components
• Refrigerants
• Installed or used products
• Merchandise that was damaged, altered, modified, installed, misused, or otherwise changed after receipt by the customer (this does not include merchandise that arrived damaged in transit, which is handled under Shipping Damage & Shortages)
• Custom-made, fabricated, or made-to-order products
• Special-order items
• Clearance or discontinued products
• Any item not in resalable condition

All HVAC equipment, including mini-split systems, condensers, air handlers, evaporator coils, furnaces, package units, and complete HVAC systems, is sold for local pickup or local delivery only.

Customers are responsible for verifying that the equipment model, capacity, voltage, and specifications are correct before taking possession of the equipment.

Once equipment has been picked up or delivered, all equipment sales are final and cannot be returned due to ordering errors, changes of mind, incorrect model selection, capacity selection, voltage selection, or compatibility issues.

HVAC equipment is covered by the applicable manufacturer's warranty, subject to the manufacturer's terms and conditions.

AirPrime Distribution does not provide any additional warranty beyond the manufacturer's warranty.

Warranty eligibility may require:

• Installation by a licensed or certified HVAC contractor.
• Proof of professional installation.
• Compliance with all manufacturer installation, startup, and maintenance requirements.

Failure to comply with the manufacturer's requirements may void warranty coverage.

If equipment is believed to have a manufacturing defect:

• Do not remove or return the equipment.
• Contact the licensed HVAC contractor who performed the installation.
• The installing contractor should contact AirPrime Distribution to initiate the manufacturer's warranty claim.

All warranty claims are subject to manufacturer inspection, testing, and final approval.

Approved refunds will be issued to the original method of payment.

Original shipping, delivery, freight, and special handling charges are non-refundable when the customer ordered the wrong product, changed their mind, or the return is otherwise not the result of an error by AirPrime Distribution.

Customers are responsible for return shipping costs in these cases.

If AirPrime Distribution shipped an incorrect product or made an order fulfillment error, no restocking fee will apply and AirPrime Distribution will cover the reasonable return shipping costs.

Defective products are handled according to the applicable product or manufacturer's warranty process.

Nothing in this policy limits any rights or remedies required by applicable law.

Submitting a return request does not issue an automatic refund.

Returned merchandise must first be received and inspected by AirPrime Distribution before any refund is approved.

Merchandise may not qualify for a full refund if it:

• Shows signs of use
• Has been installed
• Is missing original packaging, manuals, accessories, or included components
• Is damaged
• Is otherwise not in new and resalable condition

Final refund approval remains under the control of AirPrime Distribution staff.

Customers must return the same item originally supplied by AirPrime Distribution.

If AirPrime Distribution receives merchandise different from the item originally shipped:

• No refund will be issued for the original product.
• The merchandise may be returned to the sender.
• AirPrime Distribution reserves the right to revoke future return privileges.

Customers must inspect all merchandise immediately upon pickup or delivery.

Any visible or concealed shipping damage, shortages, or missing items must be reported to AirPrime Distribution within 48 hours of receipt.

Failure to report within this period may affect the ability to process a freight or manufacturer claim.

If damage is severe, the customer should contact AirPrime Distribution before refusing the shipment whenever reasonably possible.

If a customer refuses a freight or oversized shipment for reasons not caused by shipping damage or an error by AirPrime Distribution, the customer may be responsible for the original freight charges, return freight charges, storage, redelivery, and other carrier fees incurred. Any eligible refund will be processed only after the merchandise is returned and inspected, and applicable charges may be deducted from the refund to the extent permitted by law.

Manufacturer warranties generally cover replacement parts or replacement equipment only.

Unless expressly covered by the manufacturer, AirPrime Distribution is not responsible for:

• Labor charges
• Installation or removal costs
• Diagnostic or service fees
• Refrigerant recovery or evacuation
• Reinstallation costs
• Crane or lift charges
• Travel expenses
• Loss of use
• Any incidental or consequential damages, except where prohibited by applicable law

Products ordered specifically at the customer's request that are not normally stocked by AirPrime Distribution are considered Special Order Items.

Once a special-order item has been ordered from the manufacturer or supplier, it cannot be canceled, returned, exchanged, or refunded.

AirPrime Distribution is committed to supplying quality HVAC products and providing professional assistance throughout the manufacturer's warranty process. We work closely with our customers and manufacturers to help facilitate warranty claims as efficiently as possible.

By purchasing products from AirPrime Distribution, whether in-store, online, by telephone, or through any other sales channel, the customer acknowledges that they have read, understood, and agreed to this Return & Warranty Policy.