Privacy Policy

We may collect the following categories of information:

Personal Information You Provide

When you place an order, create an account, request assistance, arrange local pickup, or contact us, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company name
• Account login information
• Order and purchase history
• Product inquiries
• Customer service communications
• Tax-exemption or business documentation, when applicable
• Information necessary to verify eligibility to purchase regulated or restricted products

Payment Information

Payments may be processed through Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal Express Checkout, Authorize.Net, or other approved payment providers.

Payment information is transmitted directly to the selected payment processor. AirPrime Distribution does not store complete credit or debit card numbers on its own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• Shopping cart activity
• Website interactions
• Cookie and analytics information

We may use your information to:

• Process and fulfill orders
• Confirm payments
• Arrange shipping or local pickup
• Provide order updates and tracking information
• Communicate with you about your purchases
• Respond to questions and customer service requests
• Manage customer accounts
• Verify product eligibility, certifications, or documentation
• Detect and prevent fraud, unauthorized transactions, and security incidents
• Improve our website, products, and customer experience
• Comply with tax, accounting, legal, and regulatory obligations
• Send promotional communications when you have consented to receive them

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

We may share information with service providers that help us operate our business, including:

• Shopify and its affiliated services
• Payment processors and financial institutions
• UPS, FedEx, USPS, freight carriers, and delivery providers
• Website hosting and technology providers
• Fraud-prevention and security providers
• Analytics and advertising providers
• Accountants, attorneys, and professional advisers
• Government or regulatory authorities when legally required

We share only the information reasonably necessary for these providers to perform their services.

AirPrime Distribution does not sell customers’ personal information for money.

To complete deliveries, we may provide your name, delivery address, telephone number, email address, order information, and shipping instructions to UPS, FedEx, USPS, freight carriers, or other logistics providers.

These companies may use the information according to their own privacy policies.

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep products in your shopping cart
• Remember account and website preferences
• Process checkout activity
• Understand how customers use the website
• Measure website performance
• Prevent fraud and improve security
• Provide relevant marketing when permitted

You may manage cookies through your browser settings or through any privacy controls made available on our website. Disabling cookies may prevent certain website features from functioning correctly.

We retain personal information for as long as reasonably necessary to:

• Process orders
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Meet tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us promptly of suspected unauthorized access.

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information about how your data is used or disclosed
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Appeal a decision concerning a privacy request, where applicable

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

Certain information may be retained when required for legal, accounting, fraud-prevention, warranty, or transaction-record purposes.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information through our website, please contact us so that we can review and address the matter.

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third-party services.

Customers should review the privacy policies of any external website they visit.

We may update this Privacy Policy periodically to reflect changes in our operations, technology, services, or legal obligations.

The updated policy will be posted on this page with a revised effective date.

For questions, requests, or concerns regarding this Privacy Policy, contact: